This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information. Ordering How do I place orders online? Browse through our products by clicking through our jewelry collections. Within each collection, the merchandise is arranged into sets with other related items. When you see an item you are interested in purchasing, simply click on the picture or the underlined description for product detail, cost, and related items. Next, click on the "Add to Cart" button to add this item to your shopping cart. Then,click on the "View Cart" button to review your entire order. Finally,proceed through check out as directed. How long can I expect delivery to take? Your order will be filled as promptly as possible. Most orders will arrive within 1 to 3 weeks. (We will notify you as soon as possible of any delays.) What are my shipping options? All May Yeung Jewelry orders are shipped with delivery confirmation. Shipments sent via standard delivery arrive within 5-7 business days and priority deliveries take 3-4 business days. At this time, we are unable to ship to international addresses, PO Boxes, APO, or US territories. For faster shipping, please email may@mayyeung.com or call 213.622.2868. What is the price of shipping? Our standard delivery charge is $6 and priority delivery is available for $8. For faster delivery at an additional cost, please email may@mayyeung.com or call 213.622.2868. Wholesale Inquiries How do I purchase May Yeung Jewelry for retail/specialty boutiques? May Yeung Jewelry is also available to be carried in retail stores. For information, such as line sheets, catalog, wholesale pricing, and terms of agreement please feel free to contact us at 213.622.2868 or may@mayyeung.com. Custom Designs What should I do if I want to have a custom piece of May Yeung Jewelry created? The entire May Yeung Jewelry collection can be customized to your specific needs. May can also work with you to create your own unique piece of custom jewelry. To discuss ideas for your design please contact us at 213.622.2868 or may@mayyeung.com. Care and Handling How should I take care of the semi-precious stones? Semi-precious stones that are transparent are best cleaned with warm, soapy water. Opaque stones, however, may be porous, allowing them to absorb liquids and oils, so it is best to clean these stones with only a soft, dry cloth. How should I take care of the pearls? Pearls are more fragile than gemstones and require more care. As a result, hairspray and perfume should be sprayed before putting on your jewelry because they can affect the luster of the pearl. In addition, chlorine and saltwater can also cause the surface of pearls to discolor. To maintain them, wipe the pearls with a soft, dry cloth after each wear. If the pearls continue to look dull, you may take them to a professional jeweler for a more thorough cleaning. How should I take care of the sterling silver? Sterling silver tends to tarnish over time, becoming dull and darker in color. Whenever possible, keep your jewelry in a bag or in a closed box to slow the tarnishing process. You may also buy a silver polishing cloth and gently polish your jewelry to return the silver to its original luster. Repairs How do I have a jewelry item repaired? We will repair your items free of charge for your first year of ownership. Please mail your item wrapped and insured along with your return shipping address and a US check made out to Yeung Designs for $6.00 (shipping and handling charges) to the following address: May Yeung Jewelry 117 West 9th Street, Suite 625 Los Angeles, CA 90015 Return Policy What is May Yeung Jewelry's Return Policy? Please be aware that all May Yeung Jewelry merchandise purchased online must be returned directly to May Yeung and not to any retail stores. We are unable to accept any returns for items bought in a retail store or on another web site. If this is the case, please refer to their return policy for further instruction. May Yeung Jewelry wants you to be completely satisfied with your online purchase. If for any reason you are not, please contact us within 14 days of receipt of your shipment. Simply email us at may@mayyeung.com with the following information: - your contact information (email and/or fax) - the item number and description of the merchandise being returned - the original invoice number We will issue a return authorization number for the item. Please write this number on your original invoice and ship your return to: May Yeung Jewelry 117 West 9th Street, Suite 625 Los Angeles, CA 90015 The item must be unworn and returned in the same condition as it was sent. Once we have approved your return, we will process your refund within 7 business days. How should I ship my return? Once you have received your return authorization number (see above), for your protection, please send all items via a traceable carrier and in a well-padded box or envelope. We are not responsible for returns that are lost or damaged during return shipping. All costs related to shipping are paid by the customer. What if the merchandise I ordered arrived damaged during shipping? In cases where merchandise arrives damaged or defective, we will gladly replace the item and take care of any additional shipping charges related to the return. Please contact us within 14 days of receipt of your damaged package. How are refunds processed? Full refunds, excluding original shipping costs, will be given in the same form of payment used for purchase. You will receive an email confirmation as soon as the refund has been completed. Exchange Policy What is May Yeung Jewelry's exchange policy? Only items originally purchased from mayyeung.com can be exchanged with a copy of an invoice. We are happy to honor any exchange as long as the item being returned is in new condition and retains the original hangtag. How do I return an item for exchange? Email us at may@mayyeung.com for your return authorization number. Remember to list the item number, description, and invoice number in your email. Your return authorization number will be issued via email (or fax if necessary). At this time, you will also be notified of the value of your exchange credit. Write your return authorization number on the original invoice and ship your return to: May Yeung Jewelry 117 West 9th Street, Suite 625 Los Angeles, CA 90015 Again, we recommend you ship all returns via a traceable carrier and in a well-padded box or envelope. We are not responsible for returns that are lost or damaged during return shipping. All costs related to shipping are paid by the customer. Privacy Policy Privacy Policy We will never sell or share your email address or any of your personal information. Moreover, your order, credit card and contact information is always stored on a secure server. Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.